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Support information

Support hours: 8:00-22:00
Office hours: 9:00-18:00
(support hours are for both time-zones: CEST – PDT)

Service telephone: +31 40 304 6026
S
ervice email: servicedesk@ellips.com

Instant remote support

Use the download button to obtain our Instant Remote Support Software.

NOTE! Before attempting a connection,
please contact our support team by telephone +31 40 304 6026

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Next level service


We believe that our customers should be able to rely on our service and support on a global scale. Based on best effort we try to support 24 hours a day, 7 days a week, via us or one of our worldwide partners. Our helpdesk is always available via phone or email. This means, a local team or instant remote support is only one phone call or email away.


Wij vinden dat onze klanten wereldwijd moeten kunnen vertrouwen op onze service en ondersteuning. Gebaseerd op best effort van ons en onze wereldwijde partners proberen we 24 uur per dag, 7 dagen per week service te verlenen. Onze helpdesk is altijd beschikbaar via telefoon of e-mail. Dit betekent dat een lokaal team of directe externe ondersteuning binnen één telefoontje of e-mail geregeld is.